MYRIAM MORENO® will grant a two-year guarantee on all products.

Stones and other natural raw materials and products used are not defective in case of insignificant deviations in shape, form, color and weight within accepted natural product standards due to raw materials.

Do not try to fix damaged jewelry. You have a two-year guarantee. If you have any problems with your jewelry, we will help you for free if the damage is due to design error. Contact us first or ask a nearby professional to fix it if the damage is caused by other circumstances such as continued use or contact with chemical agents, for example. Therefore, normal wear and tear on gold plating is not included in the guarantee.

Customer is entitled to return unused products within 14 days. Goods must be returned in their original packaging where applicable. They must be unused, except for the purpose of testing. If there is evidence to suggest that the products have been used to such an extent that the value of the product decreases, the customer loses his right to exercise a return. The 14-day period will begin to run after receiving this instruction (for example, via email) but in any case not before the customer has received the merchandise. To comply with the 14-day period, it will be sufficient that the products in question have been sent as new and unused within this period.

For inquiries or incidents send an email with the subject “Guarantee” to sales@myriammoreno.com.